Terms of Use and Public Offer
Effective date: 23 October 2026
Version: legal-v1.2.0
These Terms are a public offer governing the CREWA mobile application, crewa.run and related services (the Service). By creating an account, using the Service or purchasing a subscription, you accept the version displayed to you.
1. Provider
The Service is provided by CREWA Limited Liability Partnership (CREWA LLP), BIN 260840013815, legal and postal address: 1 Kunaev Street, Medeu District, Almaty 050016, Republic of Kazakhstan.
Email: support@crewa.run. Phone: +7 778 391-21-62.
The online Service is generally available 24/7, subject to maintenance and events beyond our reasonable control. Email requests are accepted 24/7 and ordinarily processed Monday–Friday, 09:00–18:00 Almaty time (UTC+5), excluding public holidays in Kazakhstan.
2. Eligibility and account
You must be at least 13 years old to create a CREWA account or use the Service. A parent or legal guardian cannot authorize a person under 13 to create an account or use the Service.
If you are under the age at which you may independently enter into these Terms, or consent to a processing activity for which consent is the applicable legal basis in your country or region, you may use CREWA only with the consent or authorization of your parent or legal guardian, to the extent required by applicable law.
By creating an account or using CREWA, you confirm that you are at least 13 years old and satisfy any additional age, legal-capacity and parental-authorization requirements that apply to you. Where required by law, we may take reasonable and proportionate steps to verify your age or the authorization of your parent or legal guardian.
Provide accurate information, protect your credentials and notify us of unauthorized access. You are responsible for activity carried out through your account unless applicable law provides otherwise.
3. What CREWA provides
CREWA records running activity, turns valid activity into in-product Energy, supports personal and city progress, profiles and social features, and may provide Premium functions. Energy is a non-transferable product metric: it is not money, cryptocurrency, a security, property or a promise of a reward, and cannot be exchanged for cash.
Features, validation rules and integrations may change as the Service develops. Material paid-feature changes are handled under the Subscription Terms and mandatory consumer law.
4. Health, routes and safety
CREWA is not a medical device or emergency service and does not provide medical advice. Running carries inherent risks. Choose safe routes, obey local laws, weather and traffic conditions, and seek professional advice when appropriate. Maps, GPS, pace and fitness estimates may be delayed or inaccurate; never rely on them for emergency navigation.
5. Your content and public features
Your rights
You retain your rights in the photographs, text, profile materials and other content you submit to the Service (User Content). CREWA does not acquire ownership of your User Content under these Terms.
Permission to operate the Service
When you submit User Content, you grant CREWA LLP a non-exclusive, worldwide, royalty-free licence to store and reproduce it, make technical format and size adjustments, and display and make it available through the Service to the audience permitted by your settings and the feature you use. These permissions apply only to the extent needed to provide and protect the Service. Technical adjustments must not misrepresent the meaning or authorship of your content. This licence does not override your privacy settings, applicable data-protection requirements or rights that cannot lawfully be waived.
Service providers
CREWA may authorize providers acting on its behalf to perform these operations only as necessary to deliver the Service, subject to appropriate contractual restrictions. They receive no independent right to exploit your User Content for their own purposes under this licence.
Permissions you must hold
Submit content only if you own the relevant rights or have permission covering the uses described above. Obtain any permissions required for another person's image, personal information or other protected interests. Do not upload material that infringes copyright, trademark, privacy or other rights. Making content publicly accessible does not, by itself, give other people permission to reuse it outside the Service.
Duration and deletion
This licence begins when you submit the content and continues while you make it available through the Service, but never beyond the period for which you can lawfully grant the relevant rights. When you delete the content or your account, CREWA will stop making that content available through the Service as part of its deletion process. Any further retention or processing is limited to the purposes and periods explained in the Privacy Policy, including applicable legal obligations and the controlled backup cycle. Such retention does not authorize continued public display or promotional use. Copies independently retained by other people may be outside CREWA's control; this does not extend CREWA's licence to your content.
Promotional use
This licence does not authorize CREWA to use your User Content in advertising or external promotional campaigns. Any such use requires a separate permission specifying the content and permitted use, together with any consent required by applicable law.
Reports and appeals
If you believe content infringes your rights, contact support@crewa.run and provide information sufficient to identify the content, the right concerned and your authority to raise the concern. Do not send unnecessary sensitive information. We will review the report and may restrict or remove content in accordance with applicable law and our Community Guidelines. You may challenge a moderation decision through the same contact channel. Personal-data processing, visibility and deletion are explained in our Privacy Policy.
6. Acceptable use
You may not falsify workouts or GPS data; evade validation; create deceptive accounts; harass others; publish illegal, infringing or dangerous content; reveal another person's private data; send spam; scrape or reverse engineer except where law expressly permits; introduce malicious code; or disrupt or bypass Service controls. The Community Guidelines form part of these Terms.
7. Third-party services
Apple, Google, maps, connected fitness platforms and other third-party services have their own terms and privacy rules. We are not responsible for an external service outside our control. Disconnecting it may limit associated features.
If you download CREWA through the Apple App Store or Google Play, your use of the application may also be subject to the applicable terms of the respective app store, including Apple's Standard End User License Agreement (EULA).
These Terms govern your relationship with CREWA LLP concerning the Service, including your account, subscriptions, and use of its features, subject to applicable app store agreements and mandatory consumer protection laws.
8. Premium and purchases
Subscriptions are currently offered only through Apple App Store and Google Play. The plan, billing period, total price, currency, taxes, trial and renewal conditions shown by the store before confirmation form part of your purchase. The Subscription Terms contain cancellation and refund details.
9. Intellectual property
The Service, software, design, databases, trademarks and content provided by CREWA or its licensors belong to CREWA or the relevant licensor. This does not transfer ownership of User Content to CREWA. We grant you a personal, limited, revocable, non-exclusive and non-transferable right to use the Service under these Terms.
10. Availability, suspension and termination
We may maintain, change or discontinue functions, and may restrict content or access where reasonably necessary for security, legal compliance, user safety or a breach of these Terms. Where practical and lawful, we will provide notice and an opportunity to appeal. You may stop using the Service and request account deletion at any time.
11. Warranties and liability
The Service is provided on an “as available” basis. To the fullest extent permitted by law, we do not promise uninterrupted operation, perfect GPS accuracy or that every activity will validate. Nothing in these Terms excludes mandatory consumer guarantees or liability that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by negligence.
Subject to those mandatory rights, CREWA is not liable for indirect or consequential losses that were not reasonably foreseeable when this agreement was accepted. You remain responsible for your health, route choices, device, connectivity and content.
To the maximum extent permitted by applicable law, CREWA LLP's total aggregate liability to you for any claims arising out of or relating to your use of the Service, whether in contract, tort (including negligence), or otherwise, shall not exceed fifty US dollars (USD $50).
12. Changes to these Terms
We may update the Terms for legal, security, technical or product reasons. Material changes will be notified in the app, by email or on the website as required by law. Changes do not retroactively remove accrued consumer rights. If you do not accept a material change, you may stop using the Service and cancel renewal.
13. Governing law and disputes
These Terms are governed by the laws of the Republic of Kazakhstan. This choice does not deprive a consumer of mandatory protections of the country where the consumer habitually resides. Before filing a claim, please send the details to support@crewa.run; we will respond within the period required by law. Unresolved disputes are heard by the competent courts determined under applicable procedural law.
14. Contact
Questions, notices and complaints may be sent to support@crewa.run, +7 778 391-21-62, or the postal address in section 1.