CREWA SUPPORT
How can we help?
Getting started
Guides and answers for this topic.
Recording a run
Guides and answers for this topic.
Imports & devices
Guides and answers for this topic.
Energy & city
Guides and answers for this topic.
Posts & privacy
Guides and answers for this topic.
Payments & subscription
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POPULAR
Quick answers.
Why didn't my run upload?+
Check connectivity, location permission, free space and sync status. Do not remove the app before support replies.
Why didn't a workout earn Energy?+
Energy is added only after validity checks. Damaged or unsupported activity can be rejected.
How do I hide my route?+
Open result publishing settings and hide the map or sensitive points.
How do I get payment help?+
Provide your account email and operation status. Never send full card details.
DIAGNOSTICS
Run didn't upload?
Start with this short checklist.
- Keep the app open on a stable connection.
- Check location and background permissions.
- Make sure device date and time are correct.
- If it persists, include the app version and describe the last actions in detail.
CONTACT
Tell us what happened.
We'll reply to your account email. You can also write to support@crewa.run.
Never send your password, full card details or a full health data export.